We have a 30 day return policy. If more than 30 days have passed since your purchase you are not elegible for a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Axe Monkeys #8, 3190 Sexsmith Rd,
710 Stremel Rd #3, Kelowna, BC V1X 5E7 Canada.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and unfortunately, they will find out about your return.
To return your product, you should ship or bring in the item to: Axe Monkeys #8, 3190 Sexsmith Rd, 710 Stremel Rd #3, Kelowna, BC V1X 5E7
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
All bookings are subject to our 48 hour cancellation policy. If you need to cancel or reschedule your reservation, as long as you give us at least 48 hours notice, your deposit will be refunded or transferred to your new reservation, whichever you prefer. With less than 48 hours notice, you may reschedule your booking ONE time and transfer the deposit to that day. If your reservation is cancelled with less than 48 hours notice, your deposit is forfeited.